Fuck you, Time Warner

So Time Warner has proceeded to take over a monopoly (southern california cable) and managed to make it worse. My net connection goes off every 20 minutes during high traffic times, and my speeds suck. Fuckin' TW. Here's the stupid fucking email I got from their "tech support" dumbasses. My question/comment is at the bottom. Notice how I ask for a "no-nonsense answer," and then look at what I got... a nonsensical answer. Surprise, surprise....